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select:focus{border-color:var(--primary);box-shadow:0 0 0 3px #18b65b26}.chart-header select option{color:#fff;background:#181830}.chart-card canvas{min-height:280px;width:100%!important;height:100%!important}.sla-summary{grid-template-columns:repeat(2,1fr);gap:18px;margin-top:10px;display:grid}.sla-item{transition:var(--transition);background:#ffffff0d;border-radius:18px;flex-direction:column;justify-content:center;align-items:center;padding:24px;display:flex}.sla-item:hover{background:#18b65b1a;transform:translateY(-5px)}.sla-item span{color:var(--text-secondary);margin-bottom:10px;font-size:10px}.sla-item strong{color:#fff;font-size:23px;font-weight:800}.chart-badge{color:#fff;background:#ffffff0f;border-radius:999px;align-items:center;gap:8px;padding:8px 14px;font-size:10px;display:inline-flex}.chart-badge:before{content:"";background:var(--primary);border-radius:50%;width:10px;height:10px}.chart-card:hover 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#ffffff0d;border-radius:18px;outline:none;padding-left:58px;padding-right:18px;transition:all .3s}.table-search input:focus{border-color:var(--primary);box-shadow:0 0 0 2px #18b65b26}.table-search input::placeholder{color:#73809b}.ticket-filter-bar select{width:100%;height:58px;color:var(--text);cursor:pointer;background:#12203a;border:1px solid #ffffff0d;border-radius:18px;outline:none;padding:0 18px;transition:all .3s}.ticket-filter-bar select:hover{background:linear-gradient(135deg,#18b65b1f,#7c5cff1f);border-color:#ffffff26}.ticket-filter-bar select:focus{border-color:var(--primary);box-shadow:0 0 0 3px #18b65b26}.ticket-filter-bar option{color:#fff;background:#181830;padding:12px}.ticket-table-wrapper{border:1px solid #ffffff0f;border-radius:22px;overflow-x:auto}.ticket-table{border-collapse:collapse;width:100%;min-width:1250px}.ticket-table thead{background:#ffffff08}.ticket-table th{text-align:left;color:var(--text-secondary);letter-spacing:.02em;white-space:nowrap;padding:22px 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span{color:var(--text-secondary);font-size:11px}.modal-overlay{z-index:1000;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);background:#000000a6;justify-content:center;align-items:center;display:none;position:fixed;inset:0}.modal-overlay.active{display:flex}.modal-container{width:min(900px,95vw);height:615px;padding:34px;overflow-y:auto}.modal-header{justify-content:space-between;align-items:flex-start;margin-bottom:28px;display:flex}.close-btn{color:#fff;cursor:pointer;background:#ffffff0f;border:none;border-radius:14px;width:46px;height:46px}.form-grid{grid-template-columns:repeat(2,1fr);gap:20px;display:grid}.input-group{flex-direction:column;gap:10px;display:flex}.input-group label{font-weight:700}.input-group input,.input-group select,.input-group textarea{-webkit-backdrop-filter:blur(12px);color:#fff;background:linear-gradient(135deg,#18b65b14,#7c5cff14);border:1px solid #ffffff1a;border-radius:16px;width:100%;padding:15px 18px;transition:all .3s}.input-group select 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